Return Policy

Return Policy:
1. All returns must have a RMA number for processing. Call us at 718.252.2566 or 866.688.6912 to receive a Return Merchandise Authorization (RMA) number. RMAs are only valid for 30 days (Postmarked by or Carrier Posted by the 30th day) and can only be obtained by calling these number.

2. Packages without a RMA number on the outside of the package will not be accepted.

3. Products received after 30 days will be returned to the customer and freight billed to the customers credit card.

RETURN PACKAGING Repack the product in its original packaging, along with all manuals and related materials. Place the packaged product in a protective outer box. The RMA number must be clearly marked on the outside box / package. Please Note: We must receive all original products in order to process your return or exchange. Celltime Inc. is not responsible for products that are damaged due to poor packaging or lost shipments. Remember to keep your Tracking Number.

RETURN SHIPPING CHARGES The customer is responsible for shipping charges on returned products; Celltime Inc. will match your shipping method on your replacement or exchange product. We recommend shipping via ground.

RETURN SHIPPING METHOD Celltime Inc. strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. Remember to keep your Tracking Number.

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